Returns & Alterations

When sending anything back for refund, alteration or exchange - please enclose a copy of the original invoice, contact details and a note explaining what you would like.

Returns & Alterations Payment Form

Returns Policy

Packaging and Returns

This returns policy applies to all genuine BMG Ltd. Gold products.
All products are delivered in a security sealed tamper proof packet for viewing. You can check quality, size and have a good look. Once satisfied you can open the packet and the jewellery becomes yours.

WARNING on opening the packet the product cannot be returned due to hygiene regulations, unless faulty and this does not affect your statutory rights as a consumer. However if you have not tampered or opened the packet it may be returned by registered post within 14 days for a full (less postage and packaging charged) money back guarantee. As all items are handmade- all refunds will be minus £10 per item (not including shipping fees).
When sending something back, please include a note to us, letting us know that you would like a refund. This way we can tell immediately what needs doing and will provide a quicker service for you.

Security Seal

Text written on label states:

"Due to hygiene regulations, once this tamper bag is opened or torn the enclosed jewellery cannot be returned unless faulty"

All the Gold jewellery (i.e genuine BMG products) from any of our showcases are placed in this presentation box. Products are checked to ensure they are of the highest quality and sterilised prior to security sealing.

Alterations & Exchanges


Returns & Alterations Form - to be filled in for all alterations, exchanges and upgrades.
We offer a great alterations service for our customers. If you find that your jewellery is not fitting properly - we can make jewellery smaller/shorten it. Please be aware that we cannot make it longer as this requires a full remake. In most cases there will be an option available to you if your jewellery does not fit well. Please contact us for more information before sending anything back to us. Any alterations will incur a minimum of £20 charge (Plus P&P, see P&P prices here).


We will only accept exchanges if the jewellery is unopened in the tamper-proof bag, or if the jewellery is faulty. There will be a minimum of £10 exchange fee to pay on any exchange (Plus P&P, see P&P prices here) - as all items are handmade to order. Please contact us for more information and prices.

Please contact us for shipping instructions before sending anything back for an alteration or exchange. We cannot be held responsible/liable for any extra charges (i.e. customs charges) put on to packages by delivery companies. This is for inbound and outbound post. If you are sending something back for exchange or alteration - make sure to clearly mark the package with 'Goods returned'.

As professional piercers we understand the seriousness of hygiene. Therefore we are unable to exchange or refund items removed from the view bags & items with broken view bags, unless they are faulty. This does not affect your statutory rights as a consumer. This will be at our discretion.