All of our jewellery items are hand made by our on site goldsmiths. Orders take on average 7 to 14 working days to complete. This is because we don't want to rush your orders and in so doing, possibly compromise the quality - however we aim to complete orders as quickly as possible. During busy periods delivery may take longer.

If you place a custom order, we will discuss the production time with you as part of the ordering process.

If you select the UPS delivery option at checkout, your order will be prioritised and will usually be dispatched within 48 hours, not including weekends–an order placed on Thursday may not be mailed until the following Tuesday.

Once made, sterilized, checked and packaged, all items are sent via recorded, signed-for delivery. When your order has been dispatched, we will send you an online tracking number.

  

Delivery Prices & Times

Couriers are still charged at £90 GBP for Europe, Canada & USA and £90 GBP for Australia & New Zealand.

Should this change the charges below will apply:

UK

Regular 1st Class Delivery: £4.40, 2-3 working days. Only available on orders under £50.

Signed For 1st Class Delivery: £4.70, 2-3 working days. Signed for, no insurance.

Special Delivery: £7.40, 1 working day. Signed for, insured.

 

USA & Canada

Regular International Delivery: £7.00 GBP, 10-15 working days.

FedEx International Courier Delivery: £90 GBP, 2-3 working days.

 

Europe

Regular International Delivery: £7.00 GBP, 7-10 working days.

FedEx International Courier Delivery: £90 GBP, 2-3 working days.

 

Australia & New Zealand

Regular International Delivery: £7.00 GBP, 10-15 working days.

FedEx International Courier Delivery: £90 GBP, 2-3 working days.

 

Insured International Delivery: £8.15 GBP, 10-15 working days.

 

We do ship to most places; please contact us for more details on delivery to specific countries.

We cannot ship via courier to a PO Box address.

 

Please note, these delivery times are counted from when the order is shipped and do not include the production times.

 

Very rarely, delivery can take longer due to unforeseen circumstances within the postal service. We cannot be held responsible for this delay, although we will do everything we can to help in this situation.

 

We cannot be held liable for any extra charges (eg customs charges) added to packages by delivery companies. This is for inbound and outbound post. If you are sending something back to us for exchange or alteration make sure to clearly mark the package with 'Goods Returned'.

If, for some reason, your order gets lost in transit we will send out a replacement free of charge. We have to wait for the order to be missing for 25 working days before we can claim the order as lost, so we will not send the replacement until this time has passed. We request a proof of delivery signature for all items we send out so if the order has been signed for we will not send a replacement.

 

Track Your Order

When you place an order with us we will send you an online tracking number once your order is shipped. This means you will be able to get up to date delivery information on your package.*

If you are in the UK, you will be able to track your order with Royal Mail.

If you are outside the UK, you will be able to track it initially with Royal Mail until it leaves the UK, then your national post website. The main ones are:

USA - FedEx

Canada - Canada Post

Australia - Australia Post

 

If you choose to use the FedEx courier service, you can track it at FedEx.com

*Please note that we are not responsible for the accuracy or availability of the postal services websites.